Capacity Automation for a Global Technology Company

Business Need

The company’s creative audio team was managing its work across several disconnected systems. Requests came in one place, capacity planning lived in another, and evaluations were tracked somewhere else. Leaders had no single view of who was working on what, and it was hard to see whether the team had room for new work.

The team needed one tool that fit inside the company’s existing internal platform, kept data in sync and made planning and reporting easier for managers.

What We Did

• Built a custom Capacity Tool inside the client’s internal platform, combining intake, resource planning and evaluations in one place
• Connected the tool to the platform’s task system, so work items stay in sync and are visible where people already work
• Added reporting dashboards in Tableau and the client’s internal BI tool to give leaders a clear view of team capacity over time
• Provide ongoing engineering and project management support, including troubleshooting and new features based on user feedback

Results

• One tool for intake, capacity planning and evaluations, replacing several separate systems
• Less duplicate data entry, with information synced across systems automatically
• Week-by-week visibility into team and individual capacity, so managers can plan work before it becomes a bottleneck
• An ongoing partnership that keeps the tool growing with the team’s needs