Customer & Partner Outsourcing BPO Services

Reliable support that protects your brand and grows your business.

Your customer and partner relationships deserve more than an automated help desk. They require thoughtful, capable teams that understand the nuances of your business and communicate with consistency and professionalism.

Our Business Process Outsourcing (BPO) services reflect the same level of care and quality your internal teams would offer, if not more. Whether you’re supporting high-volume customers, strategic partners, or specialized accounts, we provide trained personnel, structured processes, and measurable outcomes to strengthen those relationships and scale your operations efficiently.

What We Offer

24/7 Customer Support

Around-the-clock support staffed by trained professionals who understand your business and your customers. We operate with full handoff coverage to ensure no inquiry is left waiting, no what time it is.

Customer Retention Services

Focused outreach and relationship management designed to reduce churn, recover at-risk accounts, and strengthen long-term customer value. Our agents are equipped with playbooks and data-driven insights to keep your customers engaged.

Multi-Channel Support

Email, phone, live chat, SMS, and beyond. We engage your audience where they are, using the channels they prefer—seamlessly integrated and consistently branded.

Multilingual Support

Fluent service in the languages your customers and partners speak. Our global team provides culturally aware, linguistically accurate communication that reduces misunderstandings and builds trust across regions.

Scalable Support Solutions

Flexibly staffed teams that grow with your needs. Whether you’re entering a new market, preparing for a product launch, or navigating seasonal volume spikes, we expand your capacity without compromising service quality.

Technical Support

Product-savvy, solution-focused technical representatives who can resolve common issues, guide users through troubleshooting, and escalate with precision when needed. Available across Tier 1 and Tier 2 levels.

Why It Matters

Customer and partner interactions directly influence your reputation and growth. When internal teams are stretched too thin or demand spikes unexpectedly, service quality can suffer. Outsourcing with Affirma provides consistent, expert support that adapts as you scale.

Whether your team needs temporary relief, specialized coverage, or a long-term partner in customer and partner engagement, Affirma delivers the reliability and intelligence to help you scale with confidence.

Let’s build a customer and partner support program that meets your standards.

Contact us to discuss your project.

Related Case Studies

Customer Support Outsourcing – Aloe Care Health

Aloe Care Health

Customer Support Outsourcing – Aftra Retirement Fund

Aftra Retirement Fund

HelpDesk IT Outsourcing BPO – Structured

Structured