What We Did
Aloe Care Health was searching for a new onshore provider to replace its existing outsourced customer support department. The new provider needed to handle 2,500 monthly chats, phone calls, and emails, and 1,000-1,200 monthly outbound calls. Additionally, the new team needed to be able to work within Aloe Care Health’s existing Zendesk Suite framework. The goal was to improve the quality of customer support by having a fully onshore team that could handle a high volume of inquiries and provide excellent service.