Our IT Help Desk Teams Have You Covered

Affirma’s IT Help Desk Outsourcing services offer businesses high-quality and cost-effective solutions to address their customers’ and employees’ IT challenges. We understand the importance of providing efficient and reliable IT support, and our dedicated team of IT help desk specialists are personable and well-equipped with the technical expertise to handle a wide range of issues, quickly and efficiently. Whether it’s troubleshooting software problems, resolving hardware issues, or providing guidance on IT processes, our support is available across multiple channels including chat, customer portals, case tracking systems, email, phone, social networks, and more.

By outsourcing your IT help desk functions to us, you can ensure streamlined operations, reduced costs, and enhanced customer and employee satisfaction. With our comprehensive approach and commitment to excellence, we deliver exceptional support experiences that empower your organization to focus on core business activities while leaving the technical challenges to us.

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Multi-Channel Support Capabilities



Customer Portals

Case Tracking Systems


Social Media Networks

Don’t see the channel you need support with? We probably cover it. Contact us to see if we can help.

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Why Businesses Choose Us as Their Help Desk Outsourcing Vendor

Flexible Service Level Agreements

We offer flexible SLAs that can scale up or down depending on our client’s requirements for time zone coverage, pricing, channels, helpdesk team size, and technology skills.

24/7 Global Helpdesk Support

Affirma can operate utilizing US-based, near-shore, or global resourcing depending on our client’s preference and needs. Our global coverage through multiple worldwide locations allows our teams to be available to you at any time of day.

Measurable Analytics & Insights

We hold ourselves accountable by providing our clients with data insights such as ticket volume, response times, customer sat scores, and more. Not only do our clients know what is being done, but they also see what we’re learning from it and our recommendations for their business.

Reduced staffing costs

We eliminate the need for you to invest in recruiting, training, and managing an in-house IT help desk team. With us, you’ll have access to skilled and experienced IT technical specialists on a flexible basis, reducing overhead expenses and allowing you to allocate your resources more efficiently.

What You’ll Get

Improved customer satisfaction scores (CSAT)
Faster ticket resolution
Increased first-time response times
Quicker first-time call resolution
Decreased abandoned call rates
Decreased IT expenses & overhead

Access High-Quality, Low-Cost IT Help Desk Support

Get Your Free Help Desk Support Consultation

Stop wasting time and money on in-house IT help desk support. With us, you’ll save time, money, all while enhancing the support you provide for your customers and employees. Contact us today to learn how we can help.

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Customers we’ve worked with
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