HelpDesk Outsourcing BPO
Technology
Structured approached Affirma to help centralize their internal and external IT Helpdesk operations. Their goal was to expand to a 24-hour model and alleviate internal pressure from FTEs needing to cover Tier 1 – Tier 2 support requests, pulling them away from more strategic and revenue-generating priorities.
Affirma assembled a flexible team of Support Reps to support both internal and external helpdesk support. This covered end-user support, Tier 1 and 2 customer help desk support, as well as process improvement with analytics and insights to drive optimization of Structured’s helpdesk program as a whole.
Contact our team to see how we can help bring your initiatives to life.
