Customer Support Outsourcing That You Can Feel Confident About
As a leader in the BPO space, we pride ourselves on providing high-quality and cost-effective solutions to our clients that ensure their customers and partners are receiving top-notch care. We understand the significance of delivering exceptional support to maintain and enhance brand reputation.
With 24/7 support via phone, chat, email, social, and more, our dedicated team is committed to meeting the needs of your valued clients and partners. Our services are characterized by their high quality, scalability, trustworthiness, and human-centric approach. We take pride in offering support across languages, enabling effective communication with diverse customer and partner bases. By outsourcing your customer and partner support functions to us, you can focus on core business activities while we ensure your brand’s reputation remains strong and your stakeholders receive unparalleled assistance.
Customer & Partner Support Areas of Expertise
Full 24/7 Support
Customer Call & Chat Support
Quality Assurance
Remote Assistance
U.S.-Based, Nearshore, & Global Support
SLA Adherence & Language Support
Enterprise-Level Scalable Support
Client Analytics & Insights
Benefits Our Clients See Working With Use
Human-Centric vs Tool Based
Our approach to customer and partner support is human-centric, prioritizing meaningful interactions and empathetic service rather than relying solely on automated tools, ensuring a personalized experience that builds trust and rapport.
Enhance Customer Retention & Loyalty
By outsourcing customer and partner support functions to Affirma, businesses can enhance customer retention and loyalty through personalized interactions, proactive issue resolution, and consistent support that strengthens relationships with clients and partners.
Boost CSAT Scores
Our Customer & Partner BPO Services are designed to boost Customer Satisfaction (CSAT) scores by delivering exceptional support experiences, addressing queries promptly, and ensuring customer needs are met efficiently.
Quality Customer Experience (CX) at Scale
Our Customer & Partner BPO Services enable businesses to deliver a consistent and high-quality customer experience at scale, ensuring that every interaction, regardless of volume, maintains the same level of excellence.
Quick Resolution Time
We prioritize swift resolution of customer and partner inquiries, aiming to minimize downtime and frustration, ensuring efficient problem-solving that contributes to a positive customer experience.
Extensive Language Support
With our Customer & Partner BPO Services, businesses can benefit from extensive language support, enabling effective communication in multiple languages to cater to diverse customer and partner bases, fostering inclusivity and global reach.
We Ensure The Highest Quality of Customer Care Across All Levels of Support Needs
Access High-Quality, Low-Cost Customer & Partner Support
Get Your Free Consultation & Quote Today
Stop wasting time and money on in-house customer care support. With us, you’ll save time, money, all while enhancing the support you provide for your customers and partners. Contact us today to learn how we can help.
Customers we’ve worked with
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What our customers have to say
The process of working with Affirma was extremely beneficial. It was eye-opening to see a comprehensive analysis of how we are currently using Eloqua and all the ways we could maximize that usage. We’re excited to continue partnering with Affirma and continue to benefit from their expertise
I was really pleased with the engagement and the project team. The delivery was strong, the project team was engaged, and they did a good job presenting all the findings. Everyone was helpful, well prepared and the presentations were polished and informative. The outcome led to a productive Q&A session for me and my team as well as a roadmap for next steps.
